I believe I may have discussed before how I don’t like to call customer service lines and ask for, well, customer service because I hate talking to people I don’t know on the phone. I have gotten better at this since entering the working world, as I have often had to answer phones without knowing who was on the other end, but I still don’t like it much. When I was in middle and high school, I didn’t even like to call and order Domino’s Pizza…this is how bad my discomfort with talking to strangers on the phone was.
Today, I had to call two different customer service lines. And I survived it…I am so brave!
The first call was to our cable provider. We have two cable boxes in our house, and one of them has a DVR. We also have two remotes for these cable boxes. The first remote stopped working a couple of years ago, but the second still worked, so Bill did nothing about it (this was before I lived here). The second finally crapped out last night. We are now in the midst of a cable television emergency. We can get up and change channels by hand, but we can’t surf the guide to find what we want to watch, we can’t on-demand any movies or television shows, and worst of all, we can’t use the DVR. This has to stop! I called customer service today and inquired about getting some new remotes. And as soon as I finish blogging and take a shower, I am heading up to their office to pick up some new remotes…the kind that work.
The second call was to my auto insurance company…well, I should say my former auto insurance company. Being the slacker and procrastinator that I am, I never combined my auto insurance with Bill’s auto insurance. As a result, we have been overpaying for this service for the last 21 months. He finally got a quote from the company that holds our homeowner’s insurance policy for us to have a combined plan, and the prices were, obviously, much better. We stand to save about $90 per month on our auto insurance from what we were paying for our two plans combined, and we will save $120 per year on our homeowner’s plan since we now get a multiple policy discount. However, I knew this would be a tricky call to make, as they are not going to let a customer go without a fight.
I stood strong. I refused any offers to give me a quote on a combined plan with Bill or a homeowner’s plan. I thanked them for their years of good service, remained firm that I wanted to cancel, and sealed the deal. And because I had already paid for this month, I will even get a refund. And I will use that refund to buy myself something pretty.
After all, I deserve it as a reward for my bravery.